TERMS & conditions

Definitions

The following definitions apply throughout these Terms & Conditions:

Bar & Socials: Social events held at DANCEFREE, which may include music, dancing, food, and beverages.

Break: A temporary pause during a Private Appointment requested by the Client or Provider.

Business Days: Calendar days excluding Sundays and Colombian national holidays.

Calendar Days: All days, including weekends and holidays.

Client: Any individual who participates in or purchases any DANCEFREE product or service.

Companion: Any individual who accompanies a Client to a DANCEFREE activity but is not authorized or scheduled to participate, regardless of whether they are also a DANCEFREE Client.

DANCEFREE: The company DANCEFREE, including its facilities, staff, contractors, representatives, online platforms, and services.

Event: One or more scheduled DANCEFREE activities included in a single entry price, whether accessed individually or through membership.

Event Pass: A single-use pass that grants access to one Event.

Group Activities: Group events or classes with multiple participants, which may include instruction, practice, or social interaction.

Limited Monthly Membership: A monthly membership that includes a fixed number of Events per 30-calendar-day period.

Membership Freeze: A temporary suspension of a monthly membership.

Membership Purchase Date: The date payment for a monthly membership is received by DANCEFREE.

Membership Start Date: The calendar day on which a monthly membership begins, either on the Membership Purchase Date or a future date selected by the Client.

Minor: Any individual under the legal age.

Monthly Membership: A type of DANCEFREE membership valid for 30 Calendar Days per month purchased. Includes Limited Monthly Membership and Unlimited Monthly Membership.

Priority Check-In: A benefit that allows earlier entry to Events for Clients with an active monthly membership or passes purchased during a presale period.

Private Appointment: A scheduled one-on-one or semi-private service—whether instructional or not—provided by a DANCEFREE Provider.

Private Event: A privately contracted, invitation-only event not open to the public.

Provider: An instructor, trainer, coach, guide, or other authorized person who delivers a DANCEFREE service.

Special Event: A one-time event not included in a monthly membership.

Unlimited Monthly Membership: A monthly membership that includes unlimited Events per 30-calendar-day period.

General

• For the sake of your health, DANCEFREE is a space free of smoke from cigarettes, tobacco, and vaping products.
• MINORS are prohibited from entering adult-only activities. Everyone must carry an official government-issued ID for age verification.
• Children aged 5 years and older may participate in PRIVATE APPOINTMENTS only if a written parental consent form, signed by the parent or legal guardian, has been submitted to DANCEFREE in advance.
• Pets, including emotional support animals, are prohibited. Service dogs are allowed only during PRIVATE APPOINTMENTS with prior written approval from DANCEFREE and valid documentation proving training, certification, and compliance with health, hygiene, and behavior standards.
• It is prohibited to enter, and/or have in your possession while on the premises, weapons and/or narcotics.
• Take care of your personal property and possessions. DANCEFREE offers storage options at reception and in designated areas, but any items stored are at your own risk. DANCEFREE does not assume responsibility for loss, theft, or damage of personal belongings under any circumstances.
• For safety and hygiene, being barefoot or topless is not allowed. Your feet must be covered at all times to prevent direct contact with the floor, and your body should be appropriately covered as required by DANCEFREE to maintain hygiene and safety standards.
• To help maintain a healthy and comfortable environment for everyone, please be mindful of personal hygiene, including pleasant breath and body odor and clean clothing. For helpful recommendations, see our Personal Hygiene Tips.
• While DANCEFREE complies with all applicable safety regulations, participants assume responsibility for their own safety during any activity under DANCEFREE’s supervision. DANCEFREE is not liable for any injury, disablement, or death occurring inside or outside its facilities, except as established by law.
• By participating in DANCEFREE activities, you authorize the use of your image for promotional purposes in print and digital media, without compensation. You may request removal for future use by identifying yourself in the material. This does not apply to materials already produced, printed, published, or installed.
• Videotaping, audiotaping, recording, or publicizing any DANCEFREE activities, including PRIVATE APPOINTMENTS, GROUP ACTIVITIES, BAR, SOCIAL EVENTS, casts, and auditions, is prohibited unless authorized in writing by DANCEFREE in advance for each specific occasion. Authorization granted for one EVENT does not apply to others and may be revoked at any time at DANCEFREE's discretion.
• Published prices include a discount for payments made in cash (Colombian Pesos) or by electronic transfer from a Colombian bank account. Payments made by card or via Wompi are not eligible for this discount and are therefore 6% higher than the published prices. PayPal payments are made in U.S. Dollars and converted to Colombian Pesos by DANCEFREE. If you choose PayPal, we will provide the payment amount in U.S. Dollars.
• There are no refunds of money/payments for DANCEFREE products and services under any circumstances (e.g., for schedule changes, absences due to any circumstance, erroneous email addresses, technical failures, power and data outages, unreliable Internet connections, and time zone differences), including, but not limited to money/payments received for PRIVATE APPOINTMENTS, GROUP ACTIVITIES, EVENTS, BAR, SOCIALS, casts, auditions, EVENT PASSES, MONTHLY MEMBERSHIPS and hourly packages. Refunds will only be made where required by law.
• DANCEFREE reserves the right to refuse service to anyone, including denying admission to its facilities.
• It is prohibited to enter with food or beverages during BAR/SOCIAL HOURS, SPECIAL EVENTS and PRIVATE EVENTS.
• DANCEFREE reserves the right to change these Terms & Conditions at any time. The current version will always be available at www.dancefree.com.co/terms.
• Your privacy is important to us. For information about how we collect, use, and protect your personal data, please see our Privacy Policy.

Private Appointments

• If the CLIENT is unable to attend a PRIVATE APPOINTMENT due to a health issue, the CLIENT may reschedule the PRIVATE APPOINTMENT by presenting a medical record that attests to the health issue. The medical record must correspond to an in-person medical consultation for an unforeseeable health issue (medical exams not performed in person, such as medical exams via phone, video, and/or email, are not acceptable), be issued by a certified medical entity, and apply specifically to the CLIENT and the scheduled date of the PRIVATE APPOINTMENT. Cosmetic and voluntary procedures and their recovery periods are not considered unforeseeable health issues. Certified medical entities include hospitals, clinics, and other legally recognized health institutions.
• For the purpose of ensuring a high-quality experience (e.g., avoiding fatigue and promoting the physical and mental well-being of all participants), certain rest periods ("BREAKS") are allowed during the scheduled time of each PRIVATE APPOINTMENT:
• The CLIENT may take one or more BREAKS of any length by clearly communicating to the PROVIDER when s(he) wishes to take a BREAK and when s(he) is ready to resume. During each BREAK requested by the CLIENT, the PROVIDER will remain on standby, ready to continue the PRIVATE APPOINTMENT.
• The PROVIDER may take one or more BREAKS for physical needs such as resting, hydrating, or using the restroom.
• The PROVIDER may end the PRIVATE APPOINTMENT up to 5 minutes before the scheduled end time for each scheduled hour (e.g., to prepare and begin each PRIVATE APPOINTMENT on time, rest physically and mentally, and maintain proper hygiene between PRIVATE APPOINTMENTS). For example: for PRIVATE APPOINTMENTS of 1.0 or 1.5 hours, the PROVIDER may end the PRIVATE APPOINTMENT up to 5 minutes before the scheduled end time; for 2.0 or 2.5 hours, up to 10 minutes before the scheduled end time; and for 3.0 or 3.5 hours, up to 15 minutes before the scheduled end time.
• Both CLIENT and PROVIDER should clearly communicate with each other before taking any BREAK.
• The duration of each PRIVATE APPOINTMENT will not be extended by BREAKS.
• We always want to provide the best experience. Please inform us if you believe any BREAKS taken during your PRIVATE APPOINTMENTS are unreasonable. The purpose of BREAKS is to ensure a higher quality experience, not to reduce appointment time.
• Unless otherwise approved by DANCEFREE, CLIENTS may take no more than 2 hours of PRIVATE APPOINTMENT with the same PROVIDER per CALENDAR DAY, subject to PROVIDER availability.
• The hours in a purchased package are valid for 90 CALENDAR DAYS commencing on the date of purchase, may only be used by the person they were originally purchased for and are non-refundable and non-transferable.
• It is prohibited to enter with COMPANIONS, even if they are also DANCEFREE CLIENTS, unless the applicable surcharge for each additional person, as defined by DANCEFREE, has been paid before the start time of the PRIVATE APPOINTMENT.
• To ensure the quality and tranquility of every CLIENT's PRIVATE APPOINTMENT experience, the CLIENT may arrive up to 30 minutes before and depart up to 30 minutes after her or his PRIVATE APPOINTMENTS. In all cases, the CLIENT must refrain from making noise, causing distractions, or otherwise disturbing other CLIENTS and PROVIDERS during their PRIVATE APPOINTMENTS.
• The CLIENT accepts that her or his PRIVATE APPOINTMENT may be held in a common space where other PRIVATE APPOINTMENTS may be simultaneously held.
• The CLIENT has the option of scheduling her or his PRIVATE APPOINTMENT in a private space (for example, in a private salon), subject to availability, for an additional service charge as specified by DANCEFREE.
• Minimum purchase 1 hour.
• Minimum duration of a PRIVATE APPOINTMENT 1 hour.
• All PRIVATE APPOINTMENTS must be paid for in advance.
• It is not permitted to schedule PRIVATE APPOINTMENT hours that have not yet been paid for.
• Once PRIVATE APPOINTMENTS are scheduled, CLIENTS are required to make cancellations or changes minimum 2 CALENDAR DAYS in advance.
• Changes or cancellations of already-scheduled PRIVATE APPOINTMENTS are valid only if the CLIENT has received a written confirmation from DANCEFREE.
• If a CLIENT does not attend all or part of a PRIVATE APPOINTMENT or cancels later than 2 CALENDAR DAYS in advance, the entire number of hours scheduled will be charged to the hours purchased in advance by the CLIENT.
• DANCEFREE makes a secure, password-protected online account available to every CLIENT to view scheduled PRIVATE APPOINTMENTS and sends reminders of scheduled PRIVATE APPOINTMENTS to the email address registered by the CLIENT. However, the CLIENT must adjust her or his device(s) to Colombia's time zone (UTC-05:00). DANCEFREE is not responsible for absences/failure of the CLIENT to attend scheduled PRIVATE APPOINTMENTS, in part or in full, under any circumstances, including, but not limited to erroneous email addresses, technical failures, power and data outages, unreliable Internet connections, and time zone differences.
• DANCEFREE makes a secure, password-protected online account available to every CLIENT to view remaining, unscheduled PRIVATE APPOINTMENT hours and sends reminders of remaining, unscheduled PRIVATE APPOINTMENT hours to the email address registered by the CLIENT. Any error in the calculation of the CLIENT's remaining, unscheduled PRIVATE APPOINTMENT hours, including, but not limited to PRIVATE APPOINTMENTS not yet charged and/or charged to incorrect accounts, will be corrected by DANCEFREE, DANCEFREE is not responsible for and the CLIENT will not benefit from such error, and the CLIENT will be charged accordingly.
• DANCEFREE reserves the right to supervise PRIVATE APPOINTMENTS, offline (in person and via surveillance monitoring equipment) and online (via video conferencing and other online tools, including, but not limited to Google Hangouts/Meet, Skype and Zoom), from time to time. Supervision will always be in a polite and non-intrusive manner for the purpose of ensuring and improving the quality and safety of the experience for everyone.

Group Activities

• MINORS are prohibited from entering. Everyone must carry an official government-issued ID for age verification.
• DANCEFREE reserves the right to cancel an EVENT for any reason without extending the MONTHLY MEMBERSHIP of the CLIENT (for example, if there is a SPECIAL EVENT, Dry Law or another reason of force majeure).
• The MONTHLY MEMBERSHIP is valid according to the number of months purchased (30 CALENDAR DAYS per month).
• The purchase date of your MONTHLY MEMBERSHIP is defined as the date your payment is received ("MEMBERSHIP PURCHASE DATE").
• The MONTHLY MEMBERSHIP begins on the MEMBERSHIP PURCHASE DATE ("MEMBERSHIP START DATE").
• Only on the MEMBERSHIP PURCHASE DATE, you may select a future MEMBERSHIP START DATE, which must be on or before 30 CALENDAR DAYS after the MEMBERSHIP PURCHASE DATE.
• You may not change the MEMBERSHIP START DATE after the MEMBERSHIP PURCHASE DATE nor after attending an EVENT paid for with your MONTHLY MEMBERSHIP, with no exceptions.
• If you purchase a MEMBERSHIP of more than one month (30 CALENDAR DAYS per month), all months purchased will be continuous, without gaps between months, and will commence on the MEMBERSHIP START DATE.
• DANCEFREE allows one (1) freeze or suspension of the MONTHLY MEMBERSHIP per purchase ("MEMBERSHIP FREEZE"), independent of the number of months purchased. A MEMBERSHIP FREEZE must be requested minimum three (3) CALENDAR DAYS in advance of the start date requested for the MEMBERSHIP FREEZE or suspension ("MEMBERSHIP FREEZE START DATE"), and must occur for a minimum of seven (7) and a maximum of thirty (30) CALENDAR DAYS. Please note that during a MEMBERSHIP FREEZE, your MONTHLY MEMBERSHIP will be inactive and you will have no MEMBERSHIP privileges, with no exceptions.
• We offer two types of MONTHLY MEMBERSHIPS:
• The first type of MONTHLY MEMBERSHIP is a LIMITED MONTHLY MEMBERSHIP. The LIMITED MONTHLY MEMBERSHIP includes up to 10 EVENTS for each month purchased (30 CALENDAR DAYS per month). You may purchase from 1 to 12 months (30 CALENDAR DAYS per month) of the LIMITED MONTHLY MEMBERSHIP, subject to the prices and terms on the MEMBERSHIP PURCHASE DATE. The LIMITED MONTHLY MEMBERSHIP does not allow you to carry over unused EVENTS. If you attend less than 10 EVENTS during a 30 CALENDAR DAY period, the remaining EVENTS for that 30 CALENDAR DAY period are automatically forfeited/lost and have no future value, with no exceptions. If you purchase more than one month of the LIMITED MONTHLY MEMBERSHIP and you have already used the maximum 10 EVENTS for the applicable 30 CALENDAR DAY period, your LIMITED MONTHLY MEMBERSHIP will be inactive and you will have no MONTHLY MEMBERSHIP privileges until the next 30 CALENDAR DAY period begins, if applicable. The date that each 30 CALENDAR DAY period begins will be determined by adding the applicable number of CALENDAR DAYS (30 CALENDAR DAYS per month) to the MEMBERSHIP START DATE.
• The second type of MONTHLY MEMBERSHIP is an UNLIMITED MONTHLY MEMBERSHIP. The UNLIMITED MONTHLY MEMBERSHIP includes unlimited EVENTS for each month purchased (30 CALENDAR DAYS per month). You may purchase from 1 to 12 months (30 CALENDAR DAYS per month) of the UNLIMITED MONTHLY MEMBERSHIP, subject to the prices and terms on the MEMBERSHIP PURCHASE DATE.
• Both the LIMITED MONTHLY MEMBERSHIP and the UNLIMITED MONTHLY MEMBERSHIP include PRIORITY CHECK-IN, which means that you may enter before CLIENTS who do not already have an active MONTHLY MEMBERSHIP. PRIORITY CHECK-IN does not apply when your MONTHLY MEMBERSHIP is inactive, including, but not limited to during MEMBERSHIP FREEZES for all types of MONTHLY MEMBERSHIPS and when you have already used the maximum 10 EVENTS for the applicable 30 CALENDAR DAY period for LIMITED MONTHLY MEMBERSHIPS. If you purchase more than one month of the LIMITED MONTHLY MEMBERSHIP and you have already used the maximum 10 EVENTS for the applicable 30 CALENDAR DAY period, your PRIORITY CHECK-IN will restart on the date that the next 30 CALENDAR DAY period begins, if applicable.
• The MONTHLY MEMBERSHIP is personal and non-transferable.
• It is prohibited to enter with food or beverages during BAR/SOCIAL HOURS, SPECIAL EVENTS and PRIVATE EVENTS.

Bar & Socials

• MINORS are prohibited from entering. Everyone must carry an official government-issued ID for age verification.
• It is prohibited to enter with food or beverages during BAR/SOCIAL HOURS, SPECIAL EVENTS and PRIVATE EVENTS.